I'm merely sharing the harsh truth and facts about the refund story started by Shaun Stenning himself. My post is biased toward my personal experience so judge it yourself.
First of all, there was originally a blog post in their site to tell us that there will be a refund statement or something that will be send to us some Release Agreement but nothing ever happen other than the acknowledgment email reply which I've received from Shaun:
"On Mon, Jan 24, 2011 at 12:15 PM, Shaun Stenning <shaun.stenning@dollarrose.com> wrote:
your refund request has been received, please note that we will not
your refund request has been received, please note that we will not
be actioning the request until 1st March 2011 when you will receive
the Release Agreement
the Release Agreement
Shaun"
After that, I just visited that link again and it has already been removed entirely. It's now loading page not found instead. If you were me, how would you feel?
The only thing that I can really do, is just to share my personal customer feedback experience with the world. I gave him a chance to explain, which he didn't seem to have time to reply me even after close to 3 months. Perhaps, he's really busy. Since he's too busy, I felt that it's fair to share my side of the story with my blog readers. My aim is not to harm him but to share my experience so that at least, I may not be able to help everyone. At least, by sharing, the similar things won't happen to you.
The most important lessons that I've ever learn from him is that, think twice before taking action and do your own research before implementing the action. Most importantly, at least just google for related reviews and things like that. Good judgment is the key to the correct decision!
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